Terms of sale, digital products and services

Omnya Lab®, Venice, Italy, VAT IT05578770264, info@omnyalab.com.

The guides, the playbooks and the files (PDFs and zip files) are digital content. Payment goes through Stripe, and prices are in euro, as shown on the page before you pay.

Right after the payment you get an email with the download links, and the same downloads are on the page you land on after paying. The links are personal and stay valid for a limited time; if they expire, write to us and we send them again.

What you buy is for your own use and your own work. Please do not resell or share the files.

If you buy as a consumer in the European Union you normally have 14 days to change your mind. For digital content delivered at once this right ends when the download starts: by buying you ask for immediate delivery and accept that, once the files have been made available to you, the 14-day right of withdrawal no longer applies.

A file does not open, the email did not arrive, you received the wrong thing? Write to info@omnyalab.com or on WhatsApp with the email you used to pay and we fix it, usually the same day. Your rights under the law for products that do not match what was promised stay as they are.

Private lessons are paid in advance and booked on our booking page after the payment. If you cannot make it, tell us before the lesson and we move it to another time.

Images, films and interactive 3D are made to order. Price, what is delivered and the delivery date are agreed in writing before we start: usually 50% when you confirm and the rest on delivery. Work made to your specifications cannot be returned, but every project includes the rounds of changes written in the offer.

These conditions follow Italian law, and consumers keep the protections of the country they live in. For anything else: info@omnyalab.com.